Pre-trip CheckLandstar
data as of Jun 15, 5:45 PM UTC · 108 calls in view

Last 30 days. 108 calls, up 48% vs the prior 30 days. Reached 71% (75/106), 95% on time (83/87). 15 issues flagged. Modeled 6.5h of dispatcher time saved.

Calls placed
108
▲48%
Reachedi
71%
▲5%75/106
On time confirmedi
95%
▲12%83/87
Issues caughti
15
▲25%
Avg calli
1m 51s
▲19%
Hours savedmodeled
6.5h
▲35%
Funnel

Dial to escalation.

Each edge shows the conversion rate. Each node shows the count.

Calls placed108
reached69%75/108
Reached a human75
confirmed on time89%67/75
On time confirmed67
Risk branch
flagged an issue17%13/75
Issue flagged13
escalated7%8/108proxy
Escalated8
Calls108Reached75On time67Issue13Escalated8
No pickups

Where the gap is.

Carrier, geography, and reason text for calls that did not connect.

Top 8 of 25 carriers by miss rate. Overall 46% (50/108) did not connect.
CarrierCallsNo-pickupOutcome mixRepresentative note
GOGU TRUCKING EXPRESS CORPORAT
2972%21/29
“Reached voicemail; mailbox full; no status update from driver.”
ADMIRAL MERCHANTS
667%4/6
“Collected driver David's number ([phone redacted]); freight bill 6390864; pickup Baltimore, MD; destination Y…”
EDMSTARS TRUCKING LTD
475%3/4
“Driver unavailable for verbal check-in; prefers all communications via email; out of station.”
FALCON TRANSPORT INC
2100%2/2
“Caller answered but gave no status update.”
FLATLAND EXPRESS LTD
650%3/6
“Driver on track; pickup in East Moline loaded; destination Lloydminster, Alberta; EL ending 762.”
ULTIMATE LOGISTICS LTD
650%3/6
“Reached voicemail; no one available. Could not obtain load update. Left message; will attempt callback later.”
SHARK'S LOGISTICS LLC
540%2/5
“Caller reached dispatch; no load or location details provided.”
SILICON FREIGHT SYSTEM INC
250%1/2
“Pickup tomorrow in Savannah, GA for delivery to Mississauga, ON. EL10898569 provided; driver confirmed readin…”
Volume

Calls and reach over time.

Bars are calls per bucket. Line is the share where a human answered.

0%25%50%75%100%May 11Jun 1Jun 15
CallsReached %
Lanes

Origins and destinations.

One line per lane. Color is the worst outcome on that lane. Width is call volume.

on timeissuemissed32 lanes · 108 calls
Agencies

Side by side.

Same window, same metrics. Cells with too little data are left blank.

AgencyCalls (window)LoadsReachedDriverOn timeIssuesEscalatedAvg callVolume trend
B
Landstar Blue
live Apr 21 · runs 2h
34
34
91%31/34
88%30/34
87%27/31
7
7proxy
1m 57s
T
TH Logistics
live Apr 20 · runs 24h + 2h
71
33
59%41/69
35%24/68
100%53/53
7
0proxy
1m 49s
C
Triple C
live May 14 · runs 2h
3
3
100%3/3
100%3/3
100%3/3
1
1proxy
1m 09s

Escalated uses the proxy call_transferred OR escalation_required. TH only captures the transfer signal today, so its count is a floor.

Time saved

What the AI gave back.

A modeled number, not a measurement. Adjust the baseline and the inclusion rule below to stress-test it.

modeled
Hours saved in this window
6.5h
108 calls × 5 min human baseline = 540 min. AI ran for 149 min.
Modeled, not measured. Assumes a human dispatcher would spend 5 minutes per check-in call. Voicemails and no answers are included because a rep would have dialed and waited too.
Human baseline per call5 min
1mindustry rule of thumb is 5m15m
Count voicemails and no answers
On: assume a human rep would have dialed and waited too. Off: count only calls where someone actually picked up.
By agency
AgencyEligibleAI timeSaved
Landstar Blue
34 calls
3462m1.8h
TH Logistics
71 calls
7184m4.5h
Triple C
3 calls
33m12m
Risk

What the AI flagged.

Delay reasons are only logged when the driver volunteers one, so treat the shape, not the count, as the signal.

Issues flagged
15
Escalationsproxy
8
Wrong-number contacts
0
✓ healthy zero
Delay reason mix
Other
5
Loading delay
4
Mechanical issue
2
Customer delay
1

12 reasons on file across 108 calls. Field present on 96% of records.

Notes

From the calls.

Driver Gary running behind; pickup Pineville LA window 7–11 PM CT today; ETA before 11 PM.
Landstar Blue·Jun 4issue flagged
Calls

Browse every call.

Search carrier, customer, driver, lane, or load. Click a row for details.

108 of 108
DateCarrierLaneCustomerTriggerCallOutcome
Jun 13
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedon time
Jun 11
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedon time
Jun 10
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedon time
Jun 5
CROWN AUTO CARRIERS INC
Landstar Blue
Pineville → Fort PierceP&G2hconnectedon time
Jun 5
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedon time
Jun 4
DOT-LINE TRANSPORTATION
Landstar Blue
Buckeye → Apple ValleyExxon2hconnectedon time
Jun 4
DOT-LINE TRANSPORTATION
Landstar Blue
Buckeye → Apple ValleyExxon2hconnectedon time
Jun 4
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedissue
Jun 4
CROWN AUTO CARRIERS INC
Landstar Blue
Pineville → Fort PierceP&G2hconnectedon time
Jun 3
DOT-LINE TRANSPORTATION
Landstar Blue
Buckeye → Apple ValleyExxon2hvoicemailno pickup
Jun 2
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedon time
May 31
SIDHU TRUCK LINE INC
Landstar Blue
Pineville → Moreno ValleyP&G2hconnectedno pickup
page 1 / 9
Gaps

Not in the data yet.

These metrics are not in pretrip_runs today. Each row notes what would unlock it.

Coverage of eligible loadsblocked
—

Needs a TMS feed of all eligible loads to divide against the loads we called.

Missed pickups preventedblocked
—

Needs a downstream signal of which loads actually missed pickup.

Time to escalationblocked
—

Needs a timestamp on each handoff, separate from the call start.